How to check TikTok orders

TikTok has evolved from a short-video platform into a full shopping destination, thanks to TikTok Shop. Whether you’ve recently bought something, are tracking a delivery, or simply want to review your purchase history, knowing how to check TikTok orders is essential. This guide walks you through everything you need to know—from locating your orders to tracking shipments, checking refunds, and managing your purchases.

Where to Find Your TikTok Orders

TikTok organizes your shopping activity in one place, making it easy to check all your orders. You can access them from the app’s settings or directly through the TikTok Shop tab.

How to Check TikTok Orders (Step-by-Step)

Method 1: Check Orders Through Your Profile

1. Open the TikTok app on your device.
2. Tap the Profile icon in the bottom-right corner.
3. Tap the three-line menu (≡) in the top-right corner.
4. Select “Settings and privacy.”
5. Scroll down and tap “Orders.”
6. Choose the type of order you want to view:
   • To Pay (pending payment)
   • To Ship (processing)
   • To Receive (shipped)
   • Completed (delivered)
   • Returns/Refunds

Your full order history will appear here.

Method 2: Check Orders from TikTok Shop

If you regularly use TikTok Shop, this method is even faster:

1. Open TikTok.
2. Tap the “Shop” tab (shopping bag icon) on the home screen.
3. Tap the “Orders” button at the top.
4. View all your order categories and details, including:
   • Items purchased
   • Seller information
   • Delivery updates

This is the most direct path for frequent shoppers.

How to Track Your TikTok Order

Once you open an order, you can view its delivery status.

1. Go to Orders > To Receive.
2. Tap the order you want to track.
3. Tap “Track Order” or “Logistics Info.”
4. You will see details such as:
   • Carrier name
   • Tracking number
   • Shipment pickup time
   • Transit progress
   • Estimated arrival date

If your order is delayed, you may also see alerts or recommendations for contacting the seller.

How to Check Order Details

Each TikTok order includes full information about your purchase. When you open an order, you can view:

• Product name and description
• Quantity purchased
• Price breakdown (discounts, shipping, tax)
• Payment method
• Seller’s page
• Delivery address
• Customer service options
• Return/refund instructions

This helps confirm your order was placed correctly.

How to Check Refund or Return Status

If you requested a refund, follow these steps:

1. Open TikTok > Profile > Menu > Orders.
2. Tap “Returns/Refunds.”
3. Select the refund request you’re checking.
4. View the status, which may be:
   • Pending approval
   • Approved
   • Item in transit
   • Refund issued
   • Refund rejected

Refund processing time varies by seller and payment method.

How to Check Orders on TikTok Without the App (Using Browser)

If you can’t access the mobile app:

1. Visit TikTok.com and log in.
2. Click your profile photo in the top-right corner.
3. Select “Orders.”
4. View your order list and tracking details.

Not all features are available on desktop, but basic order information usually is.

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