Manufacturer of popular phone brand Tecno has responded in the fastest way possible following a complaint from Eldoret-based journalist Kipchirchir Mosonik Whose phone exploded in his pocket.
Tecno mobile on Thursday, July 10, fully compensated the scribe with a brand new phone, repair for his damaged iPhone which was involved in the incident and medical bills.
Responding to the positive feedback, the victim took to social media to update his fans and followers on the latest development.
Kipchirchir Mosonik, through a post sighted by Nairobi News disclosed that Tecno replaced his Camon 30 with a Camon 40 Pro, barely two days after highlighting his quandaries on social media.
The Journalist also revealed that Tecno had had taken responsibility in repairing his iPhone which got damaged when his Tecno phone exploded in his pocket.
Kipchirchir stated that Tecno mobile had promised to cater for his medical bills after suffering serious thigh injuries following the explosion.
According to Kipchirchir, the company confirmed it will effect the aforementioned in less than five days.
He lauded the mobile phones manufacturer for their swift response as he gushed over their prompt new standard in customer care.
The journalist posted a photo of himself receiving his new replacement followed by the caption;
“📢 TECNO Mobile UPDATE:
So yesterday when i posted my outcry on Tecno Camon 30 malfunction, I never expected a swift, professional, and customer-centric response from Tecno Mobile. Today, I’m pleased to share our outstanding resolutions;
1. Full Replacement: Received a brand-new latest Tecno Camon 40 Pro. (Done ✅)
2. Full Compensation: Tecno to cover for iPhone repair costs + medical bills, with action promised in less than 5 days though am still under medication & not on full reflex.
Their prompt, sets a new standard in customer care.
Thank-you to all my friends, followers and fans! KAPKENO
Ndungu Nyoro, Victor Rotich-Youth Rep, Ronnie Chirchir, Jane Chemutai Goin, Alfred Koech -Sergent Emmanuel Kip Manyim Excellency Arap Kemei Jr. Baya Mzuri , Diana Dee Cheptoo Norah Rotich Hassan mwana wa Ali and Tuko.co.ke.”
The latest development cones barely 24 hours after Nairobi News publicised Kipchirchir’s tragedy.
As earlier reported by Nairobi News, Kipchirchir had on Wednesday, July 9, called out the phone manufacturer after his phone exploded while in his pocket.
In a social media post seen by this writer, Mosonik narrated how his Techno Camon 30 exploded in his pocket, causing him serious body harm.
The journalist explained how the phone exploded in his pocket and hurt his left thigh.
That is not the only damage that the scribe incurred as his iPhone too, which was in the same pocket also got damaged in the process.
According to Kipchirchir Mosonik, Techno mobile phones are no longer a smart innovation but a pocket grenade.
Wrapping his complaint, the journalist gave Tecno mobile phones a zero over ten rating, insisting that he does not recommend them to anyone.
“TECNO CAMON 30 TECNO Mobile 😭😭😭
Thought my phone was just for pics and chats… until it decided to go off in my pocket! 💥 Now my left thigh is paying the price with a hip pointer injury (Tensor Fasciae Latae, for the medical folks). My Iphone in critical condition shiet!!!
📱 Tecno’s ‘explosive’ innovation? More like a pocket grenade! 💣 Who needs a camera phone when you can have a flaming surprise instead?
🚑 0/10 – Do NOT recommend,” he wrote.
His sentiments were echoed by countless Kenyans who camped in the comments section of his post with their own experiences with Techno mobile phones.
Highlighting the same issue, Radio Maisha news reader Victor Mulama shared Mosonik’s message in a comical yet educative way.
Through his Facebook post, Mulama expressed his disappointments with the phone brand noting that the phone in question had not even lasted six months.
“NEWS ALERT: Eldoret based media personality Eng. Kipchirchir Mosonik of TIET is calling out TECNO Mobile after his Tecno Camon 30 phone, purchased just six months ago, exploded in his pocket, leaving him with injuries on his left thigh,” Mulama wrote.
However, Kipchirchir disclosed that Tecno has reached out to him and were willing to engage him in talks concerning possible compensation.
