How to close your TikTok shop

TikTok Shop has become popular among creators, small businesses, and online sellers who want to reach customers directly through the app. However, there may come a time when you no longer wish to continue selling products on the platform. Whether you are switching platforms, pausing your business, or simply rebranding, closing your TikTok Shop is a straightforward process — but it must be done correctly to avoid penalties or unresolved transactions. Below is a detailed guide on how to close your TikTok Shop safely and properly.

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What Closing TikTok Shop Means

Closing (or deactivating) your TikTok Shop means your store will no longer be visible to customers and you won’t be able to list or sell products. However, before closing it, TikTok requires that:

There are no pending orders
Returns and refunds must be fully processed
Account balance must be withdrawn
No policy violations are under review

This ensures customers are protected and your shop account remains in good standing.

Step-by-Step Guide to Closing TikTok Shop

Log in to TikTok Seller Center

Go to the official Seller Center at:
https://seller-us.tiktokglobalshop.com/ (Region may vary)

Check Pending Orders

Navigate to Orders and make sure:

All orders have been shipped and delivered
All disputes or claims have been resolved

If there are pending deliveries, you must complete them before proceeding.

Clear Refunds and Returns

Go to Returns/Refunds and confirm:

Every request is settled
No unresolved complaints remain

Shops cannot close while cases are open.

Withdraw Your Balance

Go to Finance > Balance and withdraw any available funds to your bank or mobile wallet.
This prevents money from being held in your account after the shop is closed.

Remove Product Listings

Go to Product Listings and either delete or deactivate all active products.
This stops new orders from being placed.

Submit Request to Close Shop

Once the account is clear:

Go to Settings
Select Account Information
Choose Close Shop
Confirm your decision

TikTok may ask you to give a reason. Select the option that best fits your situation.

What Happens After Closing Your TikTok Shop?

Once closed:

Customers will no longer see your shop page
You will not be able to list or sell new products
Your seller history remains stored for compliance reasons

If you change your mind later, you can request to reopen the shop — but approval is not guaranteed and may require verification again.

Can You Reopen Your TikTok Shop?

Yes, reopening is possible only if:

Your shop had no unresolved violations
You meet regional seller requirements
Your identity information is still valid

You may need to re-submit business documents if they have expired.

Tips Before You Close Your TikTok Shop

Consideration	Reason
Export your customer list	Helpful for future marketing
Download sales reports	Useful for tax and business records
Notify regular customers	Maintains a good brand reputation
Consider pausing instead of closing	Useful if the break is temporary