Kenya Power has announced disruptions to its email services following a global outage affecting several Microsoft 365 applications, including Outlook, Teams and Copilot.
The utility said the technical problems had temporarily affected its ability to respond to customer enquiries submitted through email.
In a statement, Kenya Power apologised for the inconvenience caused by the disruption, saying it was unable to handle email-based customer queries until services were restored.
“We are experiencing disruptions to our email services due to a global Microsoft outage. As a result, we are temporarily unable to respond to customer queries submitted via email,” the company said.
The disruption comes as Microsoft continues efforts to restore its services following connectivity problems reported across several of its platforms.
Microsoft has said the outage was not caused by a cybersecurity incident. However, users in different countries have continued reporting varying levels of disruption.
Among the affected services are Microsoft Teams, Outlook and Copilot. Some users have been unable to send or receive emails, access certain files or view information on their calendars.
Other users have reported that they can still access Microsoft Teams and use its messaging and online meeting features despite the wider disruption.
The full extent of the outage remains unclear. However, Microsoft 365 has more than 430 million users worldwide, according to the company’s website.
Downdetector, a platform that tracks service interruptions through user reports, recorded approximately 140,000 reports of Outlook problems from 74 countries on Thursday evening.
The actual number of affected users could be higher since the platform relies largely on individuals reporting service disruptions.
The outage has also affected businesses and organisations that depend on Microsoft’s cloud-based applications for communication, document management and other daily operations.
Technology companies OpenAI and Anthropic have also reported service problems linked to the disruption.
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